HKB 個案組服務
在英及有意來英的 BN(O) 港人及／或家庭可以通過電郵方式聯絡個案組，我們可以提供下列協助︰
可靠來源的指引或相關資訊，如政府﹑公營部門及信譽良好的慈善組織
引導你向合適部門或有專業知識的機構作進一步查詢
在有需要時作出內部或外部轉介
英國生活相關的一般建議
[email protected]
目前服務由兼職員工營運，服務時間有限並只提供網上支援，我們會盡快回覆。
個案組未能就下列專業範疇提供建議︰
簽證申請或任何方面的法律建議
房地產﹑租住物業方面的中介服務查詢及轉介
物業買賣等查詢及轉介
即時口頭翻譯﹑認證翻譯﹑專業或法律翻譯相關服務
本個案組無法干預政府部門的內部運作及程序，亦無特別渠道聯絡任何政府部門，如有需要，請直接聯絡相關政府部門跟進／查詢／投訴。
如果範疇合適，個案組可轉介至合作夥伴機構。有關詳情請聯絡個案組查詢。
＊合作夥伴機構屬於第三方機構。收費及服務提供全屬第三方機構負責，本會不會為他們提供的服務負責。
HKB Casework Team Service
Get help by emailing us if you are a BN(O) Hongkonger and/or family in the UK or planning to relocate to the UK. The casework team is able to provide you with:
Guidance or relevant information from reliable sources, e.g. the government, the public sector, and reputable charities
Signposting to the right department or organisations that have the relevant expertise for further enquiries
Making internal or external referrals as needed
General advice about the life in the UK
[email protected]
Currently the service is delivered by part-time staff only and only provides online support. We will reply at the earliest convenience. Thank you for your patience and understanding.
The casework team is unable to provide advice on matters in some professional areas, in particular:
Legal advice on visa application or any other matters
Enquiries or referral service for real estates or property rental agencies
Enquiries or referral service for property sales
Interpreting, certified translation, professional or legal translation related services
The casework team is unable to interfere with the government’s operations and procedures, nor does it have special communication channels with any governmental departments. Please contact the relevant departments for follow-up / enquiry / complaint as needed.
If suitable, the casework team could refer you to our partnering organisations. Please contact the casework team for more information.
* Partner organisations are third-party organisations. It is the third-party organisations who are responsible for providing the services and charge accordingly. HKB is not responsible for the services that they provide. If you wish to know whether your enquiry outside the above scope can be taken or not, please contact the organisations directly.
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